Monday, July 13, 2020

Customer service and its importance

As someone that deals with customers for my business I understand the importance of good customer service and also quick responses.  If you are dealing with customers via the web you need to try and ensure that you can provide a fairly quick response time.  The better experience someone has with you the move changes you have of getting a repeat customer. 

Recently I had an experience with one business where I started to talk with them about a purchase and everything seemed to be doing well until all of a sudden the communication stopped and even after sending additional emails and a phone call I got no response.  As this was a purchase that I wanted to get completed I decided to try another contact with a competing business.  Well, the good news is the communication with the second business was wonderful and within a few hours I had all the information I required and I also had made the purchase.  Getting a quick response made me feel that I was valued by them and that they were available to assist me.

Customer service is a way to make or break a business and understanding how keeping customers happy is very important.  It ends up through this experience that I will be trying to make more purchases through the second contact as they have been available to assist quickly.  I understand that everyone is busy trying to make sales and help everyone but if it takes you three days and I still haven’t got a reply I think that shows me know that I might need to check another spot for the purchase.  If you are away and are unable to reply to a person it is a good idea to ensure that you have your out of office notification on.

Customer service from a single-person shop to a major retailer has to understand that one bad experience can affect recommendations to others.  If you are looking for a successful business know that assisting your customers or even future customers can help or hinder your overall success.

Monday, July 6, 2020

Rules of the road and socail distancing

Social distancing not working
As a lot of the world, we are still dealing with COVID-19 and all of the restrictions that are being put in place.  One of the biggest things is the idea of social distancing and staying 6 feet apart (2 meters) from others when you are standing in lines etc.  Well, in this picture you can sure see that people aren't standing the distance apart and most of them don't have face masks on either.  I understand that they are outside but it is still recommended to wear a mask if you can't social distance.

Another issue with this situation is that the van which is selling fruit and veggies is parking in a bike lane.  Just in front of the van is a no stopping sign that seems to be ignored on a regular basis by these vendors.  Also in the bike lane is another vehicle that is parked and the person is standing in line to purchase things.

For us, it is very frustrating to see these vehicles stopped in the bike lane because these lanes were put in our neighbourhood to promote biking.  Now with these vehicles stopped it means that the cyclists are forced out into the live lanes of traffic instead of in their designated lane.

I have continued to report these vehicles and it just doesn't seem to help at all.  If we were to stop in one of these lanes we would probably be the ones that got the ticket. I understand that people want to purchase things but either find a safe spot to park this vehicle or go to the store and get the stuff.

Social distancing rules have been put in place for the safety of everyone and I hate seeing so many people think that these rules don't apply to them.  So please when you are out and about remember that we all want to get back to doing the things that we enjoy doing and the only way to do that is to wear a mask and social distance.

Monday, March 30, 2020

Working from home, is it really that bad?

I can answer that question very quickly for me, and I would say no, it isn’t bad working from home.  With our business, we work most of the time remotely, so working from home is something that we usually do. 

What is interesting about this time when everyone is working at home is understanding that we can’t go out to a coffee shop or another place for a break.  For us, a coffee shop for a treat when we wanted to have a break from sitting at home and doing the things that we had to do.  We would take our computers or paper with us and do the things that we needed to do. The routine of getting up at the same time and trying to get to our desk has remained the same currently.  I am not sure how things are going to change if this self-isolation/stay at home continues for quite a while.

For people that haven’t worked from home, I think this would be a challenging time.  It does mean that you are juggling a few extra things while also trying to get work done.  If you have children, it would be more of a challenge to work remotely as you also need to keep them entertained as they aren’t seeing their friends currently. 

Here are some points that I see can be both a benefit and a disadvantage of working from home:
1)     No co-workers wanting to talk about non-work related things.  This is offset by the family being around and wanting to talk when you are trying to work.
2)     Commute time doesn’t exist.  It can be a nice advantage not having to go to the office, but it means that work is always close by and you don’t get that time to yourself on your commute.
3)     I can get more things done at home.  This is something that I can see could happen if you don’t have children, or you can close a door for a bit of time to get work done.  Being able to get the things done quickly is excellent as you don’t have the usual distractions of everyone around you when you are in the office.
4)     Meals can be easier to prepare.  Lunch is something that becomes easier to make when you are at home, but you also need the discipline of getting back to work after you have taken the time to have lunch.
5)     Distractions can get frustrating.  When you are in the office, you can forget about the things that need to be done around the house.  When you are working from home, you can see the items you want to get done, and it can be difficult.
6)     Quality family time.  This is something that can be nice because you don’t have the extra commute time to get too and from the office.  It does mean that the commute time can either spent getting tasks done around the house, or you can spend that time with family and do the jobs when you would typically do them.

Working from home can be difficult, depending on your job.  There are going to be jobs that cannot be done at home, so there is no choice but to go into the office. Working remotely isn’t going to work for everyone, even if you have the opportunity.  Working remotely can be a challenge during this time when we can’t go out and see people for a break, but at least we know that we should get back to our regular routine at some point.  Until then, I am going to figure out ways to get things done well, also making sure that I can take care of myself.