In the IT field, there are always times when you have to deal with someone that has no understanding of computers or internet.
Even now, there are individuals that do not own a computer and never will because it is something they just don't want to have to deal with. I understand this as my mother doesn't want to use a computer because, as she says, at her age why bother learning it.
For people that work, a computer is something that they have to deal with almost on a daily, if not daily basis if they work in an office environment. A computer is something that is now part of ever office, and knowing the basics is very important.
Yesterday I got to hear a very interesting comment from someone that uses a computer but has no understanding about a computer and where things are stored. This individual wanted a new monitor because she was having problems with her existing monitor. A new monitor was found for her, and then she says, "I can't change my monitor because all my bookmarks and files are on the old monitor." I was only hearing this comment and have to admit that I was surprised to hear that comment and I ended up laughing because of it.
Yes, nowadays if you have an all-in-one-computer, you can't just replace a monitor, but most computers still have an independent monitor, and it is not where the files and bookmarks are stored. So yes, we get to hear different comments from end users, and we have to understand that there are generations that grew up with computers and there are some generations that didn't have computers until they were working for a while.