Tuesday, August 12, 2014

Customer service

Knowing how to deal with customers is very important especially when in the retail business. For us even being in the consulting business knowing how to deal with customers is very important.

Here are some things that have happened and these are situations that shouldn’t be happening:
  1. Things a cashier should never say “Customer service is open, I can’t handle all of you” and this was heard while standing in line at an express line at a grocery store. Does this person want a job for long? The lineup wasn’t long and most people had one or two items. The express line was for customers with 8 or less items.
  2. Trying to find a bakery department in a grocery store under renovation – walk through store looking for sign but cannot find one, go to where the bakery section was, ask and be told to go to the new section of the store. Finally locate some cakes under a large sign that says “Produce”. Ask where I can pick up a cake that was ordered, one guy goes to find someone in the back of bakery, comes back talks to another produce guy and then goes to the 3 meat department guys only to have 4 guys go out the back and page someone from bakery. Finally get someone from baker to find the cake. Yes this is what you can say is a confusing situation. When a store is under renovation, signs are very important if you want to keep your customers.
  3. Staff that don’t see all customers and only select who they want to serve and this isn’t something that should be done. All customers in a store should be treated the same as the next person no matter what. Also staff has walked into me and then said they didn’t see me and that is difficult considering I am over 5 foot tall. If you are in a store you should be treated with respect and also understand that you need to treat the staff with respect.
Customer service is very important because staff can impact if a customer will return to the store or business again and what if they speak favourable about the location or not. Word of mouth can really effect a business.

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