My personal views on things in the world around me.
Monday, July 2, 2012
Communication between IT personnel and other individuals
How many times have you read an email
or document and been extremely confused because some of the terms in
the message were difficult to understand. In some cases these
messages or documents have been written by someone in an IT
department and it is full of IT terms and acronyms.
In a number of cases these messages
are trying to inform you of information that is important to you and
your work. IT personnel sometimes seem to have a language all of
their own and it is hard for them to communicate without using their
shortcuts. In some cases it’s even difficult for other IT personnel
to understand each other.
It is extremely important to remember
that when you are writing an email or document that is going to be
used by others in the company that you use language that everyone is
going to understand. If you are going to use an acronym in your
document ensure that at the beginning of the document you write it
out in long-hand and then show the acronym. This is important even
when talking to other IT personnel because an acronym can mean a
number of different things even to IT personnel. Here is an example
of one acronym having three different meanings.
DC - direct current, domain
controller and data centre
It is vital to ensure that a
document or email can be understood by all that are going to receive
it. Using IT specific terms can result in a misunderstanding of the
document or in some cases the entire document will be ignored due to
the confusion. Using simple writing is the best way to ensure that
the message is going to be received and understood by everyone. This
method of communication doesn’t just go for written it should also
be used when talking to individuals. If you are using terms that the
recipient doesn’t understand your message will not be received
Remember not everyone is from IT and
not even IT personnel use all the same terms and meanings.