Tuesday, November 22, 2022

Customer service

 

I have started to notice something about customer service in some stores since things have started to get back to normal, and I am not happy with what I am seeing. This may have happened before, but I think it is getting worse now as stores are wanting and needing business to survive. If they want to survive, I think these are some things that need to change, otherwise customer will be buying more online because they don’t have to deal with staff like I did.

Being too pushy

Here is something that staff need to pay very good attention to. Basically, it is listening to what the customer says and how they say it. We encountered a salesperson that wanted to help me find a size for something which we had already found ourselves. She then started to suggest another colour, which I then said, no this is the one that I want. We then started to turn towards the cash, and she started to suggest I purchase either a vest or button up sweater to go with the top. I said no that my sister was buying a sweater, so I didn’t need to get done. She then suggested another one that I could buy. I then said, “This is all thank you”, she finally got to behind the cash and immediately asked if I wanted to purchase some socks. I finally said, “This is all and if you suggest one more thing, I will be leaving the store without my purchase.” Her comment was “I was just making suggestions.”

When someone says “This is all thank you” hear them say that and stop making other suggestions because if you keep making suggestions you will likely either lose the entire sale or the person will not return to the location because of how they were treated.

Getting upset with customers when they are looking for a size

Customers are not aware of how sizes are displayed in each store, and especially after a store has been opened for a few hours. We were looking for a small and there wasn’t one on the top of the pile, so we very carefully picked up some of the items to see if there happened to be a small lower down. The salesperson immediately came over and asked what size we were looking for, and we said small. Her comment was, “If we had a small, it would be on the top because that is how to arrange everything each morning before the store opens.”

I understand that is how the product is arranged at the beginning of the day, but are you telling me that it couldn’t have been changed since then. Also, the tone that she used could have been a lot different and maybe just saying, “It should be on the top” would have been a lot better. After this, we then left the store because of how we were treated. It was like we were not allowed to pick up the product and look at it. Gee, they may have got a larger purchase if we could have looked more because yes, we were looking for a small in one top, but we may have picked up others tops as well. Instead, the store lost a sale, and we left frustrated.

Respecting customers

If there are customers looking at items either on a shelf or on a table, do not walk between them and the items. We had a salesperson walk between us and a table so that she should go and help someone else. There was lots of room behind us, so why would you interfere with what we were looking at. Of course, this meant that we left the store without getting anything because it was like we were basically invisible. Sure, the salesperson said “excuse me” but still not watching where she was walking isn’t good. The store wasn’t extremely busy, so there was lots of room around us and in other aisles, so she could have

These are just a few things that happened on one shopping trip. Customer service is very important, and salespeople need to understand that assisting customers is their role. Sure, they can make little suggestions, but listen to the customer. The customer is the person that helps make the money for the business or location and without the customers there is no money, so there is no salary. You never know who the person is that just walked into the store, they may not be dressed like they can spend lots of money, but you would be surprised. A lot of well-off people don’t dress up to go shopping because they want to be treated like everyone else.

Customers are the ones that keep a business open so making sure that the sales staff understand that is very important. I am not sure why customer service has started to disappear, but it needs to return otherwise more businesses are going to find that they cannot exist.

 

Tuesday, November 15, 2022

Social media and comments

 

I have been watching a lot of videos and seeing a lot of posts on Facebook and Instagram, and comments seem to be putting people down or very negative.

YouTube

I have this opinion that if I don’t have a nice comment to make, I am just not going to say anything. There are times you can say something, and other times it’s best to keep your opinion to yourself. On YouTube, I have seen people tell the channel that they aren’t good parents, and they are exploiting the children. Other people have said that the parents don’t have any control over the children. What people don’t think about is a YouTube channel is only showing you a very short glimpse into either a day or week in a family’s life.

As a crafter, I also watch a lot of challenges about cross stitch and sure we all have our likes and dislikes, and you shouldn’t ask someone why they would ever stitch such a piece. Everyone is different and that is what we must remember. Sure, some posters make comments I think to start that negative comment flow, but instead of doing that it’s best to either unsubscribe or just ignore those comments from the channel.

Facebook, Instagram, and YouTube

A lot of the time, a post is giving you an individual’s personal view, and you may either agree or disagree with it. There are times that it is best to just not comment on it so that it doesn’t end up as a big my opinion is better than your opinion. I know that I have seen a lot of this type of post and if I don’t agree with the poster's comment, I do the simple thing of just scroll by without saying anything.

Social Media

Sure, in a lot of cases whenever you post a video or comment on social media, you are risking getting negative comments no matter what you say or do. What you need to remember that what you posted in your opinion and if someone doesn’t like it you also have a choice, you can delete the comment, or you can just ignore it.

If you don’t like what someone is posting on any social media, you do have a choice, and that is if you continue to follow the person. If you decide to unsubscribe or unfollow a channel or person, you don’t need to tell them why. Just click that button and disappear, and then you won’t have to see what they are posting any longer.

We must remember that we are in control of what we read and watch, and no one else can control that. If things are to bother, you remember you can also take a break from social media because maybe you are just having a rough time and need that break.

Tuesday, November 8, 2022

Goals

 

We all have goals that we want to achieve and there are things that it’s easy to do and other things it can be a bit of a challenge. I know that I have a couple of goals that I need to work on getting better at.

One goal that I need to set is to spend at least two hours each day writing or sketching. If I can do this for even the next couple of weeks, I should start to feel better about things. 

My biggest obstacle about achieving goals is myself because I always find other things that need my attention or even distractions that keep me from achieving my goals. Yes, I am my worst enemy when it comes to setting and achieving goals. I am great at setting goals for myself, but it’s the actual achieving them is where I get in the way. One thing I do is not set aside time for myself and stick with it. Too often, I set aside the "me time" only to find an excuse as to why I shouldn’t take that time.

The "me time" is a way for me to recharge my own batteries and even regain some focus. Too often, I just plow ahead and do all the other things that need my attention, forgetting that taking some me time will make the other things go faster and be less stressful. Simple tasks sometimes seem so difficult, and that is probably because I have lost my focus.

If I want to be able to write more often and clearer, I need to write more. This sounds funny in a way, but practice makes perfect. My drawing isn’t something I am doing to make money, but I think my drawing is going to help me write better and be more creative in general.

Yes, I have these goals that I want to start working on because being able to see things moved forward and more of my own goals achieved would be great. So maybe what I need to do is make sure that my sketchbook is always handy with a couple of pencils so that when I have those few minutes even not the two hours, I can work on something, and then I will see how it goes.