I recently received
an email about receiving an e-book that I could easily download. It
sounds simple enough and so I decided to fill out the form that I
needed to before getting the download. Now the form was pretty simple
as it included my name, city and then State. Well I figured that I
would be able to at least find the provinces on the list because a
lot of companies realize that there are places in Canada that would
want this information. I was surprised when I couldn’t find either
Canada or any of the provinces but you needed to provide a state to
continue with the download. So I decided that considering I had to
pick a state I decided I would pick Alaska as it would really confuse
the data. I could have picked New York or a state close to Ontario
but I decided to make it obvious that I wasn’t happy with the
selection that I had.
I did receive the
e-book so will now read it and I will probably get a call from the
company in the not too distance future asking how they can help me.
My answer is going to be that they can help me by making sure the
form includes provinces especially since they do have a Canadian
presence as I have seen them at various IT shows. I understand that a
lot of people joke around that there is nothing north of the 49th
parallel and here is an example of why sometimes Canadian’s get
upset about how we are treated.
There are a lot of
businesses that have their main head quarters down the States but
when you providing a service to Canada please ensure that you at
least let me either select Canada or a province on your form. When I
have to select a state I will pick one that is very obvious and I
know that the next time I have to pick a state it will be Hawaii.
