As someone that deals with customers for my business, I understand the
importance of good customer service and quick responses. If you are dealing with customers via the web,
you need to try and ensure that you can provide a fairly quick response
time. The better experience someone has
with you, the move changes you have of getting a repeat customer.
Recently I had an experience with one business where I started to talk
with them about a purchase and everything seemed to be doing well until all of
a sudden the communication stopped and even after sending additional emails and
a phone call, I got no response. As this
was a purchase that I wanted to get completed, I decided to try another contact
with a competing business. Well, the
good news is the communication with the second business was wonderful and
within a few hours I had all the information I required, and I also had made the
purchase. Getting a quick response made
me feel that I was valued by them and that they were available to assist me.
Customer service is a way to make or break a business, and understanding how keeping customers happy is very important.
It ends up through this experience that I will be trying to make more purchases
through the second contact, as they have been available to assist quickly. I understand that everyone is busy trying to
make sales and help everyone, but if it takes you three days and I still haven’t
got a reply, I think that shows me that I might need to check another spot
for the purchase. If you are away and
are unable to reply to a person, it is a good idea to ensure that you have your out-of-office notification on.
Customer service from a single-person shop to a major retailer has to
understand that one bad experience can affect recommendations to others. If you are looking for a successful business,
know that assisting your customers or even future customers can help or hinder
your overall success.
