Have you ever got a
voice message and it simply says “Call me”?
I think this is one
of those voice messages that frustrates a lot of people because you
haven’t said why you were calling. If you would like me to call
you back it would be nice to have a little bit of a heads up about
why I am to call you. Is it an emergency, is it when I have some
time to chat or is it time sensitive and I need to call back without
a certain time? Making sure that if I need to check into something
that I know about it before I call you back would be wonderful as
well.
Voice messages can
be a challenge at the best of time and the new method of getting your
voice messages to text can also make it a challenge to understand
what is being said. For us, we decided that it was better not to
even have the voice to text message because it didn’t work too
well. In some cases you had no idea who was calling because the name
was destroyed by the program. Another thing was if the person had
even the slightest accent the words really got changed.
Now, if you are
going to leave me a detailed message I appreciate it because it will
give me the detail before I return your call. After leaving me the
detailed voice message please do not immediately send me an email
with the entire message again. If it is an emergency OK, I
understand you are trying to get a hold of me several ways. If the
information you need isn’t urgent let me have some time to check
the voice message and return your call. The other point is if the
information you need is going to require me to email you the
information it might be just as quick to sent your request via email
in the first place.
I understand that
with the mobile devices it means that you are a lot more attached to
your email and voice mail than we were before. The other thing that
people need to understand is that we can’t always immediately be
checking our emails or voice messages during the work day. In some
cases if we are in a meeting we are not going to be able to check to
see what the messages are that just arrived. For a lot of people
that work personal mobile devices are not allowed to be on during the
normal work day and only on at lunch.
For clients, I
understand that they are looking for answers on a timely basis and
those messages are the ones that I will give the attention to first.
If your voice message just says “call me” and I have other
messages with more detail I am likely to deal with the other messages
before your call me message. Now, if you have called me and left a
detailed message and then emailed me all the information as well
remember that I will only answer one of the methods. Email will
likely be done quickly as those I can normally handle during quick
breaks if I am in a meeting but a phone call may have to wait. The
other thing to remember is that if you have emailed me your request
as well as left me a voice mail I am likely to reply to the email and
never call you unless you request a call back in the email as well.
Voice messages are
very important as a means of communicating. If you need someone to
check into something before they call you back let them know that in
your voice message. The accurate voice message will result in a lot
quicker answer to your original call and won’t result in the worst
thing that can be phone tag of simply “call me”.
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