I think everyone
that has gone to a business conference has received emails from
vendors after the conference.
What is very
interesting are the various types of emails you will get. Here are a
couple of examples that I have received:
-
Thank you for dropping by our booth and it was great talking to you.
-
Sorry we didn't have the opportunity to talk at the conference.
As you can see both
of these emails start out so differently and now to explain both of
these emails. The first one is thanking me for dropping by a booth
that I actually didn't even stop at. The second email is a lot
better because they are identifying that I probably didn't stop by
the booth at the conference. Like the first one I didn't stop by the
second booth either.
What is nice about
the second email was it went on and explained a bit about the service
that they provide and attached a brochure that if I was interested I
could look at. The other thing about the second email was it was
short and to the point and gave me a bit of information. In this
case I didn't stop at the booth as it wasn't of interest to our
business but if I had of just missed it I would have got some
information and could follow up with the company.
The first email
thanked me for dropping by and immediately requested a time within
the next week when I would be available to discuss things with them.
Well, this isn't a good way to handle things because I didn't drop by
the booth for a reason and when I see a request of my time that email
quickly gets deleted.
The reason both of
these vendors were able to email me was that as a vendor they can
receive the email addresses of all attendees either they dropped by
the booth or not. This is happening at more and more conferences and
it isn't something that I really appreciate. I go to the conference
and go to the booths that I want to gather information from. Normally
as an attendee you also get a list of all the vendors that are going
to there so you can always investigate vendors that you didn't stop
at.
A lot of conferences
are also giving vendors scanners so that they can scan your id badge
to follow up if you want that. I don't mind someone scanning my id
badge if I have said they could but I do mind the vendors that
immediately scan everyone that is even walking by the booth. I have
learned that I will turn my id badge over so that they cannot scan
the bar code that gives them the information they need.
Now what I have
found is a lot of these vendors continually email you about things so
we now have email addresses that are used when signing up for
conferences and such. These email accounts do not notify us when we
get an email but we can still check them when we have the opportunity
to do so. It is amazing how many emails you get after attending any
conference and you then have to go and unsubscribe from their mailing
lists.
The good vendors
realize that everyone is getting tons and tons of emails now and if
they want to really get your attention they need to respect your
time. We did go to a conference not long ago and talked with a couple
of vendors about things we were interested in. Both of these vendors
did follow up but more just to check in with us and see if we had any
additional questions. Both of these vendors will be getting our
business because of how they handled themselves.
Remember your email
is getting more and more messages now and a lot of them are due to
attending various conferences. Understand you are the one in charge
of how things continue with any vendors and the unsubscribe button is
your friend.
No comments:
Post a Comment