Upon arriving at the hotel, we found out why we don’t use this chain very often. The reason we were using this chain was it was very close to where we were going. Next time, we will drive a little further for a better experience. When we got to the desk to check in, we were not welcome but just asked for our driver’s license and credit card. The person then checked us in and told us that we would get no housekeeping during our stay until we requested it. That isn’t something that bothered either of us, as we were only staying two nights, it wasn’t a big deal.
We then went up to check to see that the room was what we wanted and to figure out where it was, given we would be carrying our luggage up a flight of stairs. The room was just a basic room with a queen bed and a table and a small couch. When we went into the bathroom, we discovered that there was no soap at all so figured we would check with the front desk to see if we could get some. It was then we decided to go and get our luggage and get settled in for the two days. As we were returning to our room with our luggage the front desk person was walking by, so we asked about the soap and her comment was “Oh, we don’t have any soap as we are waiting for the truck to delivery some. If you really need some, I might be able to find something.” Thankfully, we normally have some soap in our suitcases.
So yes, the experience at this hotel reminded us why we don’t use this hotel chain very often. When we were checking out, of course they asked how our say was, and I said it would have been nice to have soap and shampoo. The front desk person looked at me and said, “Oh, you could have let us know you didn’t have soap or shampoo.” My reply was “We did, and you told us the truck hadn’t brought the soap and checking the status of shampoo should be what the staff do.” Of course, we only discovered that there was no shampoo when my husband was having a shower.
Yes, so one of the biggest things that I want everyone to take
from this experience is if you want to extend a hotel stay, call the hotel
directly if you can, so
You can see what rate they will quote you. Also check the hotel website for the rate and then call the central reservation number to see what rate you get with them. It will probably be a lot cheaper than the hotel is quoting you.