All the staff that we have encountered through our stay have been very friendly and helpful. The room was nice and clean and all the bathroom items were in stock and available to use. We were also told that if we needed anything, not to hesitate to contact the front desk.
We did encounter a small issue, and it was with our television as we weren't able to get the Sportsnet, so we let the front desk know. The service we received as the front desk staff came up to the room and reconnected all the television connections to ensure everything was right. He said if that didn't work, he would call the service provider right away to get it looked into. The reconnecting everything worked, and we were able to watch the baseball games.
This experience really showed me why I am a member of this hotel's reward membership program. They care about the guests and make sure that you have a wonderful stay without worrying about things. I know that we will continue to stay with this hotel chain, and we will be returning to this hotel again.