Food allergies and hearing the words "Oh good"

For people with food allergies, hearing the words “Oh good” can be a hard thing to hear, especially when you are out in a restaurant. Sure, that comment might mean something entirely different from how it comes out, but it doesn’t help the person with the food allergies.  Here are some other ways that statement could be worded:

Oh good, I appreciate you letting me know – the staff stating they are happy you let them know about your allergies so they can make the necessary adjustments and let other staff know.

Thank you for notifying me – this one is an ok statement because at least you know that the server understands that you have food allergies.

Oh, I’ll be sure to let the kitchen staff know – this is the statement that I appreciate the most because the server has heard what you have said, and they are going to notify the staff that are involved in making your food.

Oh, I’ll be sure to let management know – this statement is OK, but is there a policy to let management know, and they let the kitchen staff know. This statement can be a little difficult to handle, especially when the restaurant is busy. Your food might be being prepared before the manager is notified, and they can let the kitchen know.

The words “oh good” when said alone can sound like I’m glad it’s you that has the allergies and not me. Having food allergies is a challenge enough when you are in a restaurant, especially when you have one of the common allergies, and it is in the restaurant. In a lot of restaurants that have the electronic ordering system, they have a button that they can press and enter the allergies that you have and that is sent along with your order to the kitchen.

So, if you work at a restaurant, please remember that saying the words “Oh good” can have a very negative impact on the person you are saying it to. If you can figure out a nicer way to acknowledge that you have heard what the person is saying and how to communicate it to the rest of the staff, please try and do that. It is a challenge for both the person with the allergy and the serve to figure out just how to manage saying it and acknowledging it.